FAQ | City Bicycle Company // Fixed Gear & Single Speed Bicycles – City Bicycle Co.

Frequently Asked Questions

[Q] What are the specifications on the bicycle?
[A] 
Click here for our spec sheet
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[Q] Where is your user manual?
[A] 
Click here to download our user manual
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[Q] What size bicycle is best for me?
[A]
We recommend our 50CM for riders 5'6 and below.
We recommend our 55CM for riders 5'7 to 5'10.
We recommend our 60CM for riders 5'11 to 6'4".
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[Q] How will my bicycle come assembled?
[A] Your bicycle will be personally assembled, packaged and boxed by one of our professional technicians. You will still need to attach the handlebars, saddle, seat post, pedals, front wheel as well as adjusting, tightening and tuning your bicycle to your ideal preferences.
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[Q] Where will my bicycle ship from and how long will it take?
[A]
We build and ship all bicycle orders out of our Sacramento warehouse via FedEx Ground. Orders will be shipped out within 1 week of purchase. Domestic shipping usually takes 2-5 days depending on shipping destination and is up to the discretion of FedEx. Once your bike has shipped you will receive an email with your FedEx tracking number.
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[Q] What is your return policy?
[A]
You have 7 days from the date of delivery to return the bike in new unused condition. Buyer must pay return shipping and the original shipping CANNOT be refunded unless it is our error. More information can be found here.
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[Q] What kind of warranty will I get?
[A]
We offer warranty coverage against manufacturer defects of the frame and forks for one year and all other parts are covered for six months. Warranty is activated with proof of professional assembly. More information can be found here.